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Shop hours: Our shop is like no other. Therefore, it doesn't keep regular hours like other shops. Your best chance of finding our store in Queenstown open is as follows:
Monday to Saturday: 12pm-ish to 5pm-ish
Sunday: Closed, open by appointment only
These hours are not guaranteed, due to other external commitments, but we do try our best to keep them, and quite often we are there in the evenings as well. If you are coming to Queenstown and going to visit us, please feel free to email, text or call us in advance to check our hours or book an appointment to visit.
SHOP CLOSED Thursday 25th March to Wednesday 7th April 2010 due to attendence at Armageddon Expos in Christchurch and Wellington.

Stock availability: Our website is updated regularly and to the best of our ability, all items listed are currently in stock. Please note however that on rare occasions some items may be out of stock when requested.
Stock Status definitions:
In Stock: Item is in stock in our shop in Queenstown and can ship immediately.
Out of Stock: Item is not in stock in our store, but may be available to order back in or has already been ordered.
Available to Order: Item is not in stock in our store, but can be ordered from our supplier and brought in with our next imported shipment. Delivery time will vary.
Pre-order now: Item has been announced for release but not available to order, however pre-orders are now beng accepted.
SOLD OUT: Item has been sold out and to the best of our knowledge not available to order again.

Collectible items: Unless stated, all of our items are considered to be in new, ex-factory condition. Remember that Busts, Mini-Busts & Statues are usually hand-painted and paint variations and minor imperfections occur normally.

Prices & Payment: We currently accept Visa, Mastercard, Bank Transfers within New Zealand and Paypal. All prices are quoted in New Zealand Dollars and include NZ Goods and Services Tax. Whilst every effort is made to keep prices accurate on our website, prices are subject to change without notice.

Customs Charges: Please note that individual country's Customs Offices may charge additional duty or taxes on items sent outside of New Zealand, which cannot be quoted and is at your own cost. We accept no responsibility for these charges.

Shipping: We are happy to ship both nationally and internationally. Postage and shipping costs are extra to any items price and are quoted individually based upon order due to difference in size and weight of items. We are very experienced in shipping such Collectibles and pack items extremely well, in order to get them to you as we would like to receive them ourselves! We use New Zealand Post to ship most items, feel free to check out their rates at www.nzpost.co.nz. Usually items take 7-10 working days to arrive. Insurance is available to some countries and recommended. We are not responsible for items damaged in transit by postal services, however we will assist you in any way we can to help you reclaim any expenses.

Pre-orders: Pre-orders are happily taken and encouraged for upcoming items. However due to the vague nature of the Collectibles business and our location, please understand the following:
• A deposit may be required for Pre-orders.
• We are usually unable to provide an accurate price on Pre-orders until items have cleared New Zealand customs and all shipping charges have been paid.
• On rare occasions we get short-shipped certain items due to other retailers over-ordering, which is beyond our control, therefore a pre-order is not a guarantee that you will get the item.
• There is no obligation to purchase if the final price of an item substantially differs from a price we have indicated.
• We do our utmost to keep you informed of the status of your pre-order.

Laybys: Please see our full Layby policy here.

Ordering in stock: Any item that we are ordering in especially for you will require full payment before we place the order. This is fully refundable if the item is unavailable however is non-refundable if you cancel your order and can only be converted to store credit.